NEWS RELEASE
MCMURRAY, JANUARY 2006
Baker Installations, a telecommunications outsourcing company headquartered in McMurray, PA, that services clients throughout the Mid-West and East Coast, is pleased to announce the launch of their proprietary online training site Knowledge @ Baker.
"Coupled with Field Training, Knowledge @ Baker is expected to expand the knowledge of our tech force by providing a wealth of broadband best practices, troubleshooting curriculum and a mechanism for certifying technicians in the technical aspects of installations, customer service skills as well as local system specifications," said Mark Rowan, Director of Training and Productivity Improvement.
"Our success is defined by the successful interactions our technicians have with customers on a daily basis. Our investment in Technician training enhancements is an investment in quality for the broadband industry and career growth for our employees," said Chief Operating Officer Jim Mazur.
Founded in 1976, Baker Installations focuses on the installation of residential and commercial broadband cable, VoIP and cable modem service. Unique projects include the design, engineering and installation of a state-of-the-art data network for the eight-building campus which comprises the historical landmark Fallingwater with zero environmental impact.
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