Baker Installations

1. How do you rate Baker Installations' Installer / Techs overall? Excellent Good Average Fair Poor
2. Were they ready to work on the day promised to you? Yes No
3. How would you rate the following? First Impression Excellent Good Average Fair Poor Appearance of Installers Excellent Good Average Fair Poor Appearance of Vehicles Excellent Good Average Fair Poor Technical quality of Installations Excellent Good Average Fair Poor Customer service & Customer education Excellent Good Average Fair Poor
4. How would you rate the following in terms of their friendly and efficient services? Baker office Excellent Good Average Fair Poor Supervisor Excellent Good Average Fair Poor Lead man Excellent Good Average Fair Poor Installers Excellent Good Average Fair Poor
If any of our people were especially helpful, please let us know who they are and how they were helpful so that we can show them our appreciation. Name: Position/Comments:
5. Please rate the following services which you have used: A. Basic Drops Completed When scheduled? Yes No According to subscriber's satisfaction? Yes No According to Cable Co. specs? Yes No Friendly service Excellent Good Average Fair Poor Quality of work Excellent Good Average Fair Poor
B. Apt. Wiring Design Excellent Good Average Fair Poor Quality of service Excellent Good Average Fair Poor Clean up & restoration Excellent Good Average Fair Poor
C. Demand Maintenance Technicians Prompt Service Excellent Good Average Fair Poor Friendly service Excellent Good Average Fair Poor Quality of Service Excellent Good Average Fair Poor
D. Rebuild Quality of Service Excellent Good Average Fair Poor Subscriber count information Excellent Good Average Fair Poor
6. Did you use "The Baker Hot Line" to register any dissatisfaction with our installations? A. Basic Drops Completed When scheduled? No Yes...problem was resolved Yes...but problem was not resolved Please explain any problem which remains unresolved.
7. What was the primary purpose for your use of Baker Installations? Sales push New build areas Routine installations Commercial MDU Rebuild Audit
8. Would you use Baker Installations again? Yes No

PLEASE PROVIDE THE FOLLOWING INFORMATION
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